Certified Professional in Patient Safety (CPPS) Practice Exam

How should a supervisor address a nurse's noncompliance with the BCMA procedure?

1. Ask why she bypassed the policy

2. Counsel on the importance of policy

3. Assess scanner availability

4. Request a compliance report

The correct answer is: Ask why she bypassed the policy

The most effective approach for a supervisor addressing a nurse's noncompliance with the Bar Code Medication Administration (BCMA) procedure is to ask why she bypassed the policy. This open-ended inquiry allows for a discussion that can uncover underlying issues or barriers the nurse may be facing. Understanding the reasons behind the noncompliance not only fosters a supportive environment but also helps identify any systemic problems with the policy or its implementation. When a supervisor directly engages with the nurse about her specific circumstances, it creates an opportunity for collaboration on potential solutions. This method encourages trust and communication, allowing the nurse to feel comfortable sharing her perspective. It is crucial for supervisors to understand the context of noncompliance, as individual cases may reveal broader issues that need addressing, such as inadequate training, equipment failures, or workflow challenges. While counseling on the importance of the policy, assessing scanner availability, and requesting a compliance report can all be components of a comprehensive strategy to improve adherence to BCMA procedures, they do not provide the immediate feedback and discussion necessary to understand and rectify the specific instance of noncompliance. Engaging the nurse in a dialogue is a proactive step that can lead to improved compliance and ultimately enhance patient safety outcomes.