Certified Professional in Patient Safety (CPPS) Practice Exam

In discussing survey results with a unit manager whose positive score is 30%, what does this indicate about staff opinions?

1. 30% agree with the statement

2. 30% of the staff work longer hours

3. 30% disagree with the statement

4. 70% work longer hours

The correct answer is: 30% disagree with the statement

The correct response indicates that 30% of the staff disagree with the statement provided in the survey. When interpreting survey results, it is common to consider the percentages as representations of agreement or disagreement with specific statements. A positive score of 30% suggests that a minority of the respondents concurred with the stated perspective, while the majority, in this case, 70%, must not agree with it. In the context of staff opinions, a low positive score implies a prevailing sentiment that does not align with the affirmed statement. This can be critical for the unit manager to understand, as it highlights areas in need of improvement or further investigation. Addressing the concerns of the majority can lead to better engagement and a more positive environment within the unit.