In high-reliability organizations, which principle was applied when leaders replaced defective devices?

The principle of sensitivity to operations is essential in high-reliability organizations. This concept emphasizes the importance of being aware of the day-to-day operations within the system and understanding the realities of how the organization functions.

When leaders replace defective devices, they demonstrate sensitivity to operations by proactively addressing a potential risk that could lead to errors or failures. By taking immediate action to replace a malfunctioning device, they ensure that the staff can work with the best and most reliable tools available, thereby enhancing the overall safety and effectiveness of the organization.

This principle encourages leaders and staff to maintain close attention to the operations and the condition of equipment, facilitating a culture where safety and performance are prioritized and continuously improved.