Certified Professional in Patient Safety (CPPS) Practice Exam

What is one example of a communication technique that providers can use to improve communication with patients?

1. SBAR

2. Teach-back

3. CUSP

4. Two-Challenge Rule

The correct answer is: Teach-back

Teach-back is an effective communication technique in which healthcare providers confirm that the patient understands the information provided to them. This method involves asking patients to repeat back the information in their own words or demonstrate how they will use it in practice. The rationale behind teach-back is that it helps to identify any gaps in understanding and ensures that patients comprehend their medical condition, treatment options, and care instructions. By actively engaging patients in their health education, providers can assess the patient's knowledge effectively and adjust their explanations accordingly to enhance clarity. Using teach-back fosters a collaborative environment where patients feel empowered to ask questions and express concerns. This approach not only improves patient satisfaction but also promotes adherence to treatment plans and ultimately contributes to better clinical outcomes. As a result, teach-back is a recognized and valuable technique in patient-centered communication strategies.