Certified Professional in Patient Safety (CPPS) Practice Exam

What key component of safety culture would improve reporting practices among hospital employees?

1. Situational awareness training

2. Training on reporting

3. Psychological safety

4. An electronic reporting system

The correct answer is: Psychological safety

The emphasis on psychological safety as a key component of safety culture highlights the importance of creating an environment where employees feel comfortable reporting incidents, near misses, and unsafe conditions without fear of retribution or judgement. In a workplace that fosters psychological safety, individuals are more likely to speak up about issues and contribute to a culture of safety. When employees perceive that their voices are valued and concerns will be addressed constructively, they are more inclined to engage in transparent communication regarding safety-related issues. This openness not only aids in identifying risks but also encourages shared learning and improvement across the organization. A culture that emphasizes psychological safety promotes trust among staff, enabling them to report inconsistencies or hazards, thereby enhancing the overall safety of the healthcare environment. While other options such as training on reporting, situational awareness training, and implementing an electronic reporting system can play supportive roles in improving reporting practices, they are less effective without the foundational aspect of psychological safety. Without a culture that ensures employees feel secure to report, these systems and trainings might not achieve the desired results.