Certified Professional in Patient Safety (CPPS) Practice Exam

Which communication technique involves verifying patient understanding after explaining information?

1. Teach-back

2. Referral

3. Active Listening

4. Debriefing

The correct answer is: Teach-back

The teach-back method is an effective communication technique used in healthcare settings to ensure that patients fully understand the information being conveyed to them. This approach involves healthcare providers asking patients to repeat back the information in their own words after it has been explained. The primary goal of the teach-back method is to assess the patient's comprehension, making it easier for the provider to identify any areas that may need further clarification. When a patient is able to explain the information they received, it demonstrates their understanding and retention of the details discussed. This technique empowers patients to take an active role in their own care and enhances the safety and effectiveness of patient education, potentially leading to better health outcomes. Other communication techniques like referral, active listening, and debriefing each serve different purposes in the context of patient interactions. For instance, active listening focuses on fully understanding the patient's concerns and emotions during the conversation, while referral involves directing a patient to another professional or resource for further assistance. Debriefing typically refers to a structured conversation after an event, often used in team settings to reflect on performance, rather than a direct method for confirming patient comprehension.